Terms and Conditions

Please read these Terms and Conditions carefully before using the River & Ivy online store.


By placing an order with the River & Ivy online store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect, please contact us at support@riverivy.com before placing your order.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

We have the right to revise and amend these Terms and Conditions from time to time.


All prices on the River & Ivy online store are given in British Pounds Sterling (£) and are indicated including VAT. The total amount of the order including VAT and shipping is displayed in the shopping cart on the checkout page.

You must pay at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


We aim to get your goods to you as soon as possible but cannot accept any liability if the goods are late due to unforeseen postage problems. We will not accept responsibility or liability for non-delivery or any other breach of our obligations under these Terms and Conditions if such breach is caused by circumstances beyond our control.


Our Returns Policy as set out on this website is incorporated into these Terms and Conditions.
You must also return the product(s) to us immediately, in the same condition in which you received them, furniture and any larger items will need to be returned in the original packing and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.


We will adopt all possible means to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the information was entered into the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.